On June 30, 2022, TI Cloud Inc. (“TI Cloud” or the “Company”, 2167.HK) landed on the HKEx main board, raising US$71.3mm (pre-shoe)/US$81.9mm (over-allotment option fully exercised). CICC acted as Sole Sponsor, Lead Joint Global Coordinator, Joint Bookrunner, Settlement Agent and Stabilizing Manager in the transaction.

TI Cloud is the first HK IPO of customer contact solutions provider, China’s largest provider of customer contact solutions deployed in public clouds, and the only SaaS company that have achieved profitability for 7 consecutive years upon listing in Hong Kong market.

Established in 2006, the Company is China’s largest provider of customer contact solutions deployed in public clouds, measured by revenue in 2021. In 2021, it facilitated over 3.0 billion interactions in the form of voice calls, SMS messages and text chat between businesses and their customers across multiple channels, helping increase their clients’ productivity and efficiency.

Nowadays, enterprises are paying more attention on efficiency and productivity improvement in their daily operation, and realize the unreplaceable role customer contacts could play in business scenarios. Given the irreversible trend of labor cost increase, enterprises' demand for intelligent customer contact solutions is surging. Compared to the traditional on-premise systems, cloud-based customer contact solutions enjoy enhanced mobility, scalability and technology integration. It holds great promise to enable unified communications across different channels and seamlessly integrate with other collaboration tools, thereby having great meaning in improving industries efficiency and productivity. TI Cloud took the lead in predicting the industry trend and completed a series of technical transformations such as SD-WAN integration, active-active dual cloud deployment and containerization, which not only laid a solid foundation for the high stability and flexibility of its platform，but more importantly further facilitated thousands of the real economy participants to contribute to a more efficient economy development of China.

According to CIC, as the first customer contact solution provider in China to integrate platform with SD-WAN technology and the only industry player to achieve active-active dual cloud deployment, the Company primarily provides 3 cloud-based solutions, namely, Intelligent Contact Center Solutions, Agile Agent Solutions and ContactBot Solutions. With its relentless pursuit of excellence, the Company has built a broad and high-quality client base across diverse industries, including technology, insurance, automobile, travel, housing, education and healthcare. As of December 31, 2021, the Company has achieved profitability for 7 consecutive years.

In the preparation stage, CICC team performed with high efficiency and professionalism and completed all preparation and filing work strictly on schedule. During regulatory reviews, CICC leveraged its deep insight into the client and the entire industry and closely tracked macro and regulatory developments to escort the Company through the market and regulatory challenges. Confronted with these challenges, in addition to assisting in the regulatory review and communication, CICC helped the Company to present investors with the tremendous potential of its business and the industry and flexibly adjusted the marketing strategies, well preparing the Company for the debut from all aspects ranging from deal management, marketing, offering, to emergency handling. 

In order to develop against the backdrop of weakened capital markets and Covid-19 resurgences, the real economy participants today are in need of more support from various parties. This deal is a fresh example of CICC’s active response to the government’s call to firmly committed to supporting the real economy with financial services. As a leading Chinese investment bank with “Chinese Roots and International Reach”, CICC has been dedicated to providing clients with quality financial value-added services. Backed by extensive capital market experience and seamless cross-border business collaboration, CICC will continue to provide top-class financial services and serve enterprises’ globalized capital operation strategies during various stages of their development.